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Care & Warranty

We build our products to last. Here you will find everything you need to care for your furniture and understand your warranty coverage.

Limited Lifetime Warranty

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We stand behind the quality of our products. Our limited lifetime warranty covers defects in materials and workmanship for the lifetime of the original purchaser. This warranty is non-transferable and applies only to products purchased from an authorized retailer.

Hardwood frames
Lifetime
Springs and suspension
Lifetime
Mechanisms and hardware
Limited 5 years
Foam and fiber filling
Limited 5 years
Fabric and leather
Limited 2 years
Stitching and seams
Limited 2 years

What Is Covered

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This warranty covers manufacturing defects including:

  • Structural defects in the frame
  • Spring system failures under normal use
  • Mechanism failures on recliners and sofa beds
  • Fabric or leather separation from seams
  • Foam deterioration beyond normal wear

What Is Not Covered

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This warranty does not cover damage resulting from:

  • Normal wear and tear
  • Commercial or rental use
  • Improper cleaning or use of harsh chemicals
  • Accidental damage, misuse, or abuse
  • Damage caused by animals or pests
  • Fading due to sunlight exposure
  • Products used outside their intended purpose

How to Make a Claim

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To submit a warranty claim please follow these steps:

  • Contact your original place of purchase
  • Provide your proof of purchase and product details
  • Describe the defect and provide photos where possible
  • Our team will review your claim within 5 business days

Fabric Care

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To keep your fabric furniture looking its best:

  • Vacuum regularly using a soft brush attachment
  • Blot spills immediately — do not rub
  • Use a water-based cleaner for water-based stains
  • Use a solvent-based cleaner for oil-based stains
  • Avoid direct sunlight to prevent fading
  • Rotate cushions regularly for even wear

Leather Care

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Leather is a natural material that requires regular maintenance:

  • Dust and wipe with a clean dry cloth weekly
  • Use a leather conditioner every 6 to 12 months
  • Blot spills immediately with a clean dry cloth
  • Avoid placing leather in direct sunlight or near heat sources
  • Do not use saddle soap, abrasive cleaners, or furniture polish
  • Keep pets away to prevent scratching

Wood & Frame Care

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Maintain the beauty of your wood finishes with these tips:

  • Dust regularly with a soft dry cloth
  • Use a mild wood cleaner for deeper cleaning
  • Avoid placing hot or wet items directly on wood surfaces
  • Use felt pads under accessories to prevent scratching
  • Keep away from heat vents and humidifiers

Need Help?

Our customer care team is here to assist with warranty claims and product questions.

Contact Us